Original research · Homepage scan · snapshot 2026-08-26
63.1% of audited homepages had no detectable contact form.
We fetched each live homepage and looked for a form a visitor could use to send an inquiry. For comparison, 79.2% of the same homepages had a tappable phone link.
63.1%had no detectable contact form on the homepage
11,432valid observations (7,213 counted)
327US cities in 43 states
What the number means
63.1% of 11,432 sites had no detectable contact form on the homepage.
A contact form gives visitors a way to reach the business outside phone hours. Not detected is narrower than does not exist: a form on an inner page, or one loaded by a script the detector does not recognize, is not counted.
Routeless Website Benchmark • n=11,432 • 2026-08. Detection is limited to the live homepage and known technology fingerprints; absence means not detected, not proven absent.
By industry
How the published industry cohorts compare.
Industry cohorts publish only when the snapshot holds enough valid observations. They are observational comparisons within the sample, not rankings of every business in the industry.
Cohort
Share that had no detectable contact form on the homepage
This finding, its data, and its chart are available under CC BY 4.0. Credit Routeless, link to this page, and keep the collection window and sample size with the figure.
Suggested citation
Routeless. “63.1% of audited homepages had no detectable contact form.” State of Small Business Websites 2026, Routeless Business Website Benchmark, revision 2, 2026-08-26. https://www.routeless.io/website-benchmarks/findings/contact-forms
<a href="https://www.routeless.io/website-benchmarks/findings/contact-forms"><img src="https://www.routeless.io/website-benchmarks/charts/contact-forms.svg" alt="63.1% of audited homepages had no detectable contact form (Routeless Website Benchmark)" width="1200" height="630"></a>
